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Frequently Asked Questions
How do I choose the right storage unit size?
The best way to find the right storage unit is to visit us and see the available options. If you plan to access your items frequently, consider a slightly larger unit for easy access.
Can I upgrade or downsize my storage unit?
Yes! We offer flexible self-storage solutions, allowing you to move to a bigger or smaller unit at any time, subject to availability. There are no penalties for changing unit sizes.
What items can I store?
You can store almost anything, except hazardous, illegal, stolen, perishable, or environmentally harmful items. Prohibited items include:
🚫 Explosives, weapons, or ammunition
🚫 Flammable or combustible materials (gas, petrol, paint, etc.)
🚫 Chemicals, toxic waste, or biological agents
🚫 Food or perishable goods (unless securely packed to avoid attracting pests)
🚫 Living creatures
If you're unsure whether an item is allowed, feel free to ask us!
🚫 Explosives, weapons, or ammunition
🚫 Flammable or combustible materials (gas, petrol, paint, etc.)
🚫 Chemicals, toxic waste, or biological agents
🚫 Food or perishable goods (unless securely packed to avoid attracting pests)
🚫 Living creatures
If you're unsure whether an item is allowed, feel free to ask us!
Is my storage unit private and secure?
Yes! You will have exclusive access to your unit, secured with your own padlock. Our facility features:
✔ 24/7 CCTV surveillance
✔ Gated access
✔ On-site management for added security
✔ 24/7 CCTV surveillance
✔ Gated access
✔ On-site management for added security
How do I end my storage rental?
We require a 14-day written notice before moving out.
Before vacating, please:
✅ Leave the unit clean and in good condition
✅ Remove your padlock
✅ Notify us once you've vacated so we can close your account
Your deposit will be refunded within 21 days, minus any deductions for unpaid fees, cleaning, or damages.
Before vacating, please:
✅ Leave the unit clean and in good condition
✅ Remove your padlock
✅ Notify us once you've vacated so we can close your account
Your deposit will be refunded within 21 days, minus any deductions for unpaid fees, cleaning, or damages.
Should I book my storage unit in advance?
Yes! Reserving a storage unit guarantees availability and prevents disappointment. A £10 reservation fee applies, which will be deducted from your first rental payment or refunded if you cancel before your move-in date
Do I have to pack everything in boxes?
No, but storing items in boxes helps protect your belongings and maximizes space within your unit.
What do I need to bring to rent a unit?
You’ll need:
📌 One form of photo ID (e.g., passport or driving license)
📌 Proof of address (e.g., utility bill or bank statement)
📌 One form of photo ID (e.g., passport or driving license)
📌 Proof of address (e.g., utility bill or bank statement)
Do you accept parcel deliveries on my behalf?
No, we do not handle customer deliveries or goods.
How secure is Ewe Store LTD?
We take storage security seriously! Our site is protected by:
🔒 24/7 CCTV monitoring
🔒 Lockable doors on each unit
🔒 On-site management
🔒 24/7 CCTV monitoring
🔒 Lockable doors on each unit
🔒 On-site management
Are the storage units weatherproof?
Yes! Our ventilated, insulated, and waterproof storage units help protect your belongings from damp, condensation, and extreme weather conditions. However, it is the customer's responsibility to store their items appropriately to prevent any potential damage.Â
Do I need insurance for my stored items?
Yes. Insurance is required for all stored items. Your belongings must remain adequately insured at all times, either through your own provider or an insurance policy arranged through us.
How easy is it to access my storage unit?
Our self-storage facility is conveniently located at Little Clayhill Farm, with drive-up access to the building for quick and easy loading and unloading.
When can I access my storage unit?
You can access your unit between 8:00 AM and 8:00 PM, seven days a week.
Are the storage units temperature-controlled?
No, our units are not climate-controlled, but they are insulated and ventilated to maintain a stable environment.
Do I need to pay a deposit?
Yes, a £50 deposit is required when you move in. This will be refunded when you vacate, provided there are no outstanding fees, cleaning charges, or damages.
Are there additional fees I should be aware of?
We aim for transparent pricing, but additional charges may apply, including:
💰 Late Payment Fee – Greater of £10 or 10% of your storage fee
💰 Cleaning Fee – If the unit is not left clean upon move-out
💰 Late Payment Fee – Greater of £10 or 10% of your storage fee
💰 Cleaning Fee – If the unit is not left clean upon move-out
Is there a minimum rental period?
We offer flexible rental terms, but the minimum period may vary based on unit size and availability. Contact us to find a rental plan that suits your needs.